Terms of Service

MediPD App provides clinic management, AI-assisted booking, scheduling, widget booking, patient intake workflows, integrations, subscription billing, and related administrative tools for healthcare providers.

The app is intended for clinic operations and administrative support. It is not a medical device, emergency service, diagnosis tool, treatment provider, or replacement for professional clinical judgement.

Patient-facing booking tools should not be used for emergencies. Patients should contact local emergency services or the clinic directly for urgent medical concerns.

Clinic owners and authorized staff are responsible for maintaining accurate clinic, service, availability, staff, patient, and billing information.

Each clinic is responsible for deciding how it uses MediPD App in its own practice and for complying with laws, licensing rules, professional obligations, patient communication rules, and medical record requirements that apply to that clinic.

AI-assisted booking is designed to collect administrative information, show available appointment slots, and help route booking requests. Clinics should review configuration, availability, prompts, and patient-facing messages before using the widget publicly.

Clinics must not rely on the AI assistant for emergency triage, diagnosis, treatment decisions, or clinical advice. Emergency instructions and escalation pathways should be maintained by the clinic.

Clinics should configure booking forms and AI prompts to request only information needed for scheduling, unless additional collection is legally appropriate and operationally necessary.

Paid subscriptions are managed through configured billing providers, including Stripe when enabled. Plan access and subscription state should be determined by server-side subscription records and verified billing events, not by browser return pages.

MediPD App may restrict, downgrade, suspend, or terminate access when payment fails, a subscription is cancelled, a clinic violates these terms, or continued access would create operational, security, legal, or patient-safety risk.

Clinics may connect outgoing webhooks, Zapier flows, SMTP, CAPTCHA, and other integrations where available. Clinics are responsible for the destinations they configure and for ensuring that external systems are authorized to receive the data sent to them.

Secrets, tokens, SMTP credentials, and webhook URLs must be protected. Clinics should rotate credentials immediately if they suspect unauthorized access.

Users may not misuse the service, attempt to bypass authentication or row-level security, access another clinic's data, scrape the system, upload malicious content, interfere with service operation, or use the app for unlawful, abusive, deceptive, or unsafe purposes.

MediPD App may audit, rate-limit, block, or suspend activity that appears to threaten the security, reliability, legality, or integrity of the service.

MediPD App uses technical and organizational safeguards intended to protect clinic and patient data. No internet-connected service can guarantee perfect security, so clinics should also use strong passwords, limit staff access, review audit logs, and keep their own operational backups where required.

Clinics remain responsible for verifying exported data, retention obligations, medical record duties, and migration procedures before ending service use.

Use of the public website and app may involve strictly necessary cookies and, where enabled with consent, optional functional, analytics, or marketing cookies.

Cookie use is explained in the Cookie Policy and Privacy Policy. Continued use of MediPD App is also subject to those policies where they apply.

To the maximum extent permitted by law, MediPD App is provided without warranties of uninterrupted availability, error-free operation, or fitness for a specific clinical or regulatory outcome.

MediPD App is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of data, revenue, goodwill, or clinical opportunity, except where such limitation is not allowed by applicable law.

These terms may be updated as the product, providers, security posture, or legal requirements change. Material changes should be reflected by updating the effective date and making the revised terms available in the app.

Continued use after updated terms become effective means the clinic accepts the updated terms.

These terms are a practical starting point for a healthcare SaaS product. They should be reviewed by qualified counsel before production use, especially if MediPD App is offered across multiple countries.